SHIPPING & RETURNS
Shipping & Delivery
We ship all our packages with Swiss Post. Delivery is usually reliable within 1–2 business days. However, delays can occasionally occur, especially during the pre-Christmas period or around holidays. Therefore, please allow an extra day as a buffer.
Shipping options :
Swiss Post – CHF 10.00 / free from CHF 120.00
Delivery in 1-2 working days
Post Express – CHF 23.00 / CHF 13.00 from CHF 120.00
Delivery the next working day before 9 a.m., including Saturdays
Saturday delivery – CHF 17.50 / CHF 7.50 from CHF 120.00
Delivery on the next possible Saturday
Once an order has left our warehouse, we are unfortunately dependent on the shipping service provider and have no control over the exact delivery time. If you have any questions about shipping or can't find your package, visit our FAQ page or contact us – we'll be happy to help: welcome@lovapres.ch
Returns & Exchanges
Gift-wrapped products
According to our policies, all boxes and bags you have assembled and are ready to ship, as well as the products they contain, are non-returnable, non-exchangeable, or non-refundable. Due to the customized and personalized nature of our gifts, all sales are final. Cancellations are possible as long as the order has not been processed or packed. If an item is damaged or delivered incorrectly, please contact us at welcome@lovapres.ch , and we will be happy to assist you.
Non-gift-wrapped products
For items purchased from the All Products page (excluding gift-wrapped individual products), we offer returns within 14 days of receipt. The item must be unused and in its original packaging. Contact us at welcome@lovapres.ch , and we will be happy to initiate the return for you. Please note that return shipping costs are the responsibility of the customer.
Cancellations & Changes
Cancellation
Due to the high processing time, orders containing ready-to-ship gifts, as well as boxes or bags created with the gift designer, can only be canceled as long as we haven't started processing them yet. Please contact us promptly – we will check whether cancellation is still possible. If the gift has already been wrapped, we unfortunately cannot process a cancellation.
For individual products, cancellation is only possible as long as the order hasn't been shipped yet. Please contact us as soon as possible – we'll check the status and process the cancellation if it's still possible.
Change of address
We can't make any address changes after shipping. Therefore, please check your order confirmation carefully immediately after placing your order. We are happy to make changes to the delivery address as long as the order hasn't left our warehouse yet.
Return due to incorrect address details
If your package is returned to our warehouse by the shipping provider, we will contact you to discuss either reshipping or a refund. If reshipping is chosen, an additional shipping fee will be charged. If a refund is issued, the amount will be credited to the original payment method used.
International Shipping
We also offer international shipping. Please note that customs duties and VAT will be charged in the recipient country and must be borne by the recipient. Simply contact us at welcome@lovapres.ch with your desired delivery address, and we will be happy to inform you about shipping costs and delivery times.