All orders received by 3 pm will be dispatched on
We will process and ship your order the same day.

We ship our gifts via Swiss Post. Shipping via Swiss Post is generally very reliable, but delays can occur in rare cases. Please allow an extra day to be on the safe side. Longer delivery times are to be expected, especially during the pre-Christmas period.

Post Standard Shipping : Delivery in 1–2 working days, shipping costs CHF 10.00 / free for orders over CHF 120.00

Post Express : Delivery on the next business day before 9 a.m., including Saturdays. Delivery costs CHF 23.00 / CHF 13.00 from an order value of CHF 120.00.

Saturday delivery : By default, the order will be delivered the following Saturday. Delivery costs CHF 17.50 / CHF 7.50 for orders over CHF 120.00.

With our gift designer, you can easily create a personalized gift—exactly the way you imagine it. Here's how it works:

• Choose one of the box sizes or the practical bag.
• Choose your desired color. You can choose one color per gift.
• Choose your favorite products. The designer will tell you when your box is full.
• Add a card and write your personalized message, which we will handwrite onto the card for you. If you don't want to include a card, you can simply skip this step. If you didn't select a card but left a message anyway, we will print the message and include it in a matching envelope.
• Ready to give: Check out your gift set and proceed to checkout – we’ll take care of the rest!

The product selection depends on the size of the selected box. Not every item fits in every variant, so only suitable products will be suggested. As soon as the available space is used up, you will receive a corresponding notification. This way, we ensure that your box is optimally filled and everything fits perfectly.

We use an algorithm to calculate which and how many products fit into your selected box. When your box or bag is full, a message appears and no more products can be added. This is true in 99.9% of cases – but there may be exceptions! If something doesn't fit, we'll contact you to find a suitable solution together.

No surprises here! Because we place great importance on the careful composition of each gift, and you customize your gifts according to your wishes, we ship exactly what you see on each product page. We wrap all gift boxes with matching tissue paper and a ribbon.

Should an item be out of stock, one of our gift experts will contact you personally and offer alternatives of equal or greater value (and aesthetically pleasing). All our ready-to-ship gifts and those you select are shipped without a delivery note and without price information.

Products ordered via the All Products page will be sent with a copy of the invoice including price information.

On our All Products page you can order products individually. These items are not Gift-wrapped, sent without a handwritten card and with a copy of the invoice including price information.

If you would like to send a product as a gift, please use our
Gift designer or choose a ready-to-ship gift – these come
lovingly packaged and without visible price information.

Care is taken to minimize the number of products at risk of melting during higher temperatures (May to September). However, products such as chocolate and candles are popular gift items. The quality of these products cannot be guaranteed at temperatures above 23 degrees Celsius. All such items will be marked accordingly on the product page, and the inclusion of such melt-prone items in gift boxes is at your own risk. Please note that no refunds are possible due to melting damage.

According to our policies, all boxes and bags you have assembled and are ready to ship, as well as the products they contain, are non-returnable, non-exchangeable, and non-refundable. Due to the customized and personalized nature of our gifts, all sales are final. However, cancellation is possible as long as the order has not been processed or packed. If an item is damaged or delivered incorrectly, please contact us at welcome@lovapres.ch , and we will be happy to assist you.

For items purchased from the All Products page (excluding gift-wrapped individual products), we offer returns within 14 days of receipt. The item must be unused and in its original packaging. Contact us at welcome@lovapres.ch , and we will be happy to initiate the return for you. Please note that return shipping costs are the responsibility of the customer.

We're very sorry to hear that! Once an order has left our warehouse, we are unfortunately dependent on the shipping service and have no control over the exact delivery time. If the delay was caused by the shipping service, it is beyond our control, and we cannot currently offer a refund for shipping costs. However, if the delay is unusually long, please email us at welcome@lovapres.ch – we'll be happy to investigate what we can do for you.

We're sorry that your delivery was unsuccessful! Please check the tracking information in your shipping confirmation to learn more about the current status of your package. We'll be happy to help you contact the shipping provider and track your package. If your order was not delivered due to an incorrect address, we apologize for the inconvenience. We're unfortunately unable to offer a replacement or refund in this case. However, we'll always do our best to help you – feel free to contact us at welcome@lovapres.ch if you need assistance!

Please have the recipient thoroughly check the entrance area, garden, hallway, etc., and perhaps also ask neighbors or roommates – the package is often hidden somewhere. If the tracking information shows that the package has been delivered, but the recipient cannot find it, contact us at welcome@lovapres.ch . We will do everything we can to help you locate your package.

Unfortunately, in rare cases, packages may be lost or stolen, which is beyond our control. In such cases, we cannot offer refunds or replacements. We recommend reporting a damage claim to the shipping carrier, and we're happy to help you do this from our side as well!

If your package is returned to our warehouse by the shipping provider, we will contact you to discuss either reshipping or a refund. If reshipping is chosen, an additional shipping fee will be charged. If a refund is issued, the amount will be credited to the original payment method used.

Due to the high processing time, orders containing ready-to-ship gifts, as well as boxes or bags created with the gift designer, can only be canceled as long as we haven't started processing them yet. Please contact us promptly – we will check whether cancellation is still possible. If the gift has already been wrapped, we unfortunately cannot process a cancellation.

For individual products, cancellation is only possible as long as the order hasn't been shipped yet. Please contact us as soon as possible – we'll check the status and process the cancellation if it's still possible.

Unfortunately, we are unable to make any address changes after shipping – we're very sorry about that! Please check your order confirmation carefully immediately after placing your order. We are happy to make changes to the delivery address as long as the order hasn't left our warehouse yet.

Only one gift can be sent per shipping address. If gift boxes are to be sent to different addresses, a separate order is required for each shipping address. If you place multiple gifts in one order, they will be delivered in one package.

If you've selected a card as a gift, we'll automatically see who the gift is intended for. In this case, we'll attach a clearly visible "From/For" gift tag to the outside. If you don't include a card, please let us know which gift should go to whom in the notes field before completing your order. If we're unsure, we'll be happy to contact you.

Yes, we offer e-vouchers for instant gifting via email, as well as physical gift vouchers that are sent by mail. Perfect for giving a wide variety of gifts!

Yes, we also offer international shipping. Please note that customs duties and VAT will be charged in the recipient country and must be borne by the recipient. Simply contact us at welcome@lovapres.ch with your desired delivery address, and we will be happy to inform you about shipping costs and delivery times.

No, discount codes generally cannot be combined. Only one discount code can be redeemed per order.

Yes, they do! We're constantly expanding our range and updating existing boxes. We're also constantly adding new gift ideas to offer you fresh and exciting choices. Sign up for our newsletter to keep up with the latest news!