All orders received by 3 pm will be dispatched on
We will process and ship your order the same day.

We ship our gifts via Swiss Post. Shipping via Swiss Post is generally very reliable, but delays can occur in rare cases. Please allow an extra day to be on the safe side. Longer delivery times are to be expected, especially during the pre-Christmas period.

Post Standard Shipping : Delivery in 1–2 working days, shipping costs CHF 9.00 / free for orders over CHF 50.00

Post Express : Delivery on the next business day before 9 a.m., including Saturdays. Delivery costs CHF 22.00 / CHF 12.00 from an order value of CHF 50.00

Saturday delivery : By default, the order will be delivered the following Saturday. Delivery costs CHF 16.50 / CHF 7.50 for orders over CHF 50.00

Free shipping on all gift boxes.

Your products were not gift-wrapped because only our ready-to-ship gift boxes are automatically packaged as a gift. Individual products are shipped without gift wrapping, without a handwritten card, and include an invoice with prices.

If you would like to send a gift, we recommend choosing one of our ready-to-ship gifts.

Care is taken to minimize the number of products at risk of melting during higher temperatures (May to September). However, products such as chocolate and candles are popular gift items. The quality of these products cannot be guaranteed at temperatures above 23 degrees Celsius. All such items will be marked accordingly on the product page, and the inclusion of such melt-prone items in gift boxes is at your own risk. Please note that no refunds are possible due to melting damage.

You can return all products to us within 14 days of receipt, provided they are unused, undamaged, and in perfect condition. This applies to individual products as well as gift-wrapped boxes and bags and the items contained within them, as long as all products are complete, in their original packaging, and free of any signs of use.

Please contact us in advance at welcome@lovapres.ch so we can initiate the return for you. Return shipping costs are the responsibility of the customer. If a return label is requested from us, the associated shipping costs will be deducted from your refund. Once we have received and inspected the items, we will refund the purchase amount minus any applicable shipping costs to the original payment method.

Damaged or incorrectly delivered items will, of course, be replaced or fully refunded. Please contact us at welcome@lovapres.ch in such cases, and we will be happy to assist you.

We're very sorry to hear that! Once an order has left our warehouse, we are unfortunately dependent on the shipping service and have no control over the exact delivery time. If the delay was caused by the shipping service, it is beyond our control, and we cannot currently offer a refund for shipping costs. However, if the delay is unusually long, please email us at welcome@lovapres.ch – we'll be happy to investigate what we can do for you.

We're sorry that your delivery was unsuccessful! Please check the tracking information in your shipping confirmation to learn more about the current status of your package. We'll be happy to help you contact the shipping provider and track your package. If your order was not delivered due to an incorrect address, we apologize for the inconvenience. We're unfortunately unable to offer a replacement or refund in this case. However, we'll always do our best to help you – feel free to contact us at welcome@lovapres.ch if you need assistance!

Please have the recipient thoroughly check the entrance area, garden, hallway, etc., and perhaps also ask neighbors or roommates – the package is often hidden somewhere. If the tracking information shows that the package has been delivered, but the recipient cannot find it, contact us at welcome@lovapres.ch . We will do everything we can to help you locate your package.

Unfortunately, in rare cases, packages may be lost or stolen, which is beyond our control. In such cases, we cannot offer refunds or replacements. We recommend reporting a damage claim to the shipping carrier, and we're happy to help you do this from our side as well!

If your package is returned to our warehouse by the shipping provider, we will contact you to discuss either reshipping or a refund. If reshipping is chosen, an additional shipping fee will be charged. If a refund is issued, the amount will be credited to the original payment method used.

Due to the high processing time, orders containing ready-to-ship gifts can only be canceled as long as we haven't started processing them yet. Please contact us promptly – we will check whether cancellation is still possible. If the gift has already been wrapped, we unfortunately cannot process a cancellation.

For individual products, cancellation is only possible as long as the order hasn't been shipped yet. Please contact us as soon as possible – we'll check the status and process the cancellation if it's still possible.

Unfortunately, we are unable to make any address changes after shipping – we're very sorry about that! Please check your order confirmation carefully immediately after placing your order. We are happy to make changes to the delivery address as long as the order hasn't left our warehouse yet.

If you would like to send gift boxes to different addresses, you will need to place a separate order for each shipping address.

If you order multiple gift boxes within one order, they will be delivered together to one address in a single package.

Please leave a short note at checkout indicating which gift is for whom. We will then label each gift with a corresponding gift tag.

Yes, we offer e-vouchers for instant gifting via email, as well as physical gift vouchers that are sent by mail. Perfect for giving a wide variety of gifts!

Yes, we also offer international shipping. Please note that customs duties and VAT will be charged in the recipient country and must be borne by the recipient. Simply contact us at welcome@lovapres.ch with your desired delivery address, and we will be happy to inform you about shipping costs and delivery times.

No, discount codes generally cannot be combined. Only one discount code can be redeemed per order.

Yes, they do! We're constantly expanding our range and updating existing boxes. We're also constantly adding new gift ideas to offer you fresh and exciting choices. Sign up for our newsletter to keep up with the latest news!